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Comments: Friendly, helpful and patient. I really appreciate the great service. Thank you.
~M.W
Comments: This dealer provided very good service to me when my transmission developed a problem and left me stranded on I-84. I was towed immediately, and the repair was completed the next day.
~Dick B.
Comments: Just one more of the prompt, thorough and pleasant service experiences I have had over the years. This time I also saw how well integrated Parsons is when I received a call a few days later from Salesman John Bekish who sold me my present 2007 Rendezvous. He noted my service visit on the Parsons computer and, in that I didn't stop by for a visit, decided to give me a courtesy call to update me on goings-on with Buick. I'm not ready to replace my Rendevous right now but will be thinking about John Bekish when it comes time and that purchase will definitely be from Parsons Buick.
~Nick Comments: Friendly,courteous service. Car returned in clean well working condition. Thank you, Barbara Comments: My wife and I are both Buick Owners and have and will always have our cars serviced at Parson's . An elderly man / woman reminded me several days ago when getting my car serviced - that we are all Parson's Family- and Parson's our family. I've always felt that way . J.M. Comments: Not only was there great service, the service rep, the female, came in the waiting room and showed me my dirty air filter. Very nice customer service. I will return. Phyllis Comments: Very pleased with the service and the welcome I received from Parsons. I was a customer of Tony March and since their closing I have been in search of a new place to bring my Pontiac. Thank you all for the service, welcome and honesty. Patricia Comments: ALWAYS HELPFUL PEOPLE AND QUICK TO GET THE JOB DONE AND ME ON MY WAY. CONGRATS SERVICE DEPT. Steven Comments: Relieved to hear one concern is not likely to lead to expensive repair. Received information on why and when will need future work. Alternatives that may save money. Very helpful. Gay Comments: Love Parsons!.....that's why I drive 26 miles to get my car serviced. Barbara Comments: I like the online appointments. Before this option I would always forget to call and then it was after hours. I've always had good experiences with your service department which is why I bring you my Pontiac and GMC that I purchased elsewhere. Peter Comments: Good experience on a Saturday morning. No apt but, you took me with pleasure. I took a walk and came back in 1hr and my car was done. Love doing business with you! Peter Comments: The schedule at Parsons was very busy but you graciously accommodated my service needs on time so I appreciate that very much! Laura Comments: I have been a customer of Parsons for about 40 years and they alway live up to my expectations. They are a class act.
Mary Comments: Outstanding service. Very friendly, courteous and at the same time professional. Ann
Comments: I have bought my old car for an oil change before I purchased my new 2009 Chevy. Your service and people were so friendly and above normal standards that I decided to have all our service work done by you. Sharon
Comments: Service was great. It was done well and extremely timely. The courtesy drop off service to the office makes it convenient to have service performed in Plainville. Mark Comments: Outstanding service and top-grade service reps & technicians make it a pleasure to deal with auto issues at Parson's. Philip
Comments: I am sooo happy that Parsons Buick was allowed to stay open! I would never buy another car but a Buick and the service at Parsons is excellent. As a women bringing my car to the garage can be intimidating, but not at Parsons! Thanks, Cheryl
Comments: First time I have used the body shop and it was a pleasure. Chris Dolittle is the consummate professional, in being patient with me and answering all my questions. Even took care of making sure I got and oil change. It is people like him who make Parson's the best. I will continue to make Parson's my only choice for buying or servicing my car. Thank you! Thomas Comments: This repair was a $400+ bill, I was told I needed plugs & wires. The repair was done & the hesitation problem was corrected. Parson's diagnoses my car & I trust what they tell me no matter if the estimate is large or small. This why I continue to use their service dept & will for as long as my vehicle is still running. Marc
Comments: Parsons Buick of Plainville, CT, has done a wonderful job for eight years keeping my eleven year old 2000 Buick Regal running like new. The advisors are always courteous and take the time to explain to me the work that needs to be done to satisfy my service request and how much it is going to cost. The quality of Parson's technical work is outstanding. Their technicians can fix anything and they do it at a fair price. I highly recommend Parsons Buick of Plainville, CT, to all my friends and co-workers, and to all Buick owners reading this review:)
~B.D
Comments: The service staff are always willing to help you understand your bill before you pay the piper, and in language you can understand. This part of their service routine is very much appreciated. They also have your car ready when promised, or have a very good explanation if it isn't on time. Their friendliness and dedication to customer satisfaction keeps me going back for service, no matter what the need.
~C.P
Comments: Parsons has a terrific Staff. They are caring, fast and personable. It is great to a dealership that has in business for so long still be tuned in so closely with their customers and using modern service and communications techniques. They are the best!
~P.G
Comments: My most recent visit (service) was as I expected, having had a positive purchase experience. The service was timely and efficient and the staff was courteous and knowledgeable. They consulted with me about the best options for "winterizing" my car during the service visit.
The service area is exceptionally clean as is the waiting area that offers doughnuts and popcorn for clients as they wait.
My earlier visit (sales) was very positive. As a female, researching and purchasing a car for the first time on my own, I was treated intelligently and fairly. Based on the research I had done before I arrived at Parsons, their "no hassle" pricing policy is fair and what I paid for my car was a substantially better price than other dealerships were offering for comparable vehicles.
~V.S
Comments: Leasing a new Buick Regal was so easy because this dealership and their people are customer focused. They listen to what you want and need, including monthly budget considerations. They have so many cars on their lot that you're bound to find what you're looking for. No pressure, just old time courtousy. No reason to shop anywhere else. Go see for yourself. You'll be glad you did
~B.D
Comments: Very relaxing atmosphere to be in. The salesman was not pushy at all and they had a wide variety of vehicles to choose from. I already have and always will recommend this dealership to my own family and friends. After being to so many disappointing dealerships over the years this was a very refreshing break from the norm and I look forward to doing business with them for the rest of my car buying years.
~N.S
Comments: In my 30 plus years of owning and driving cars I have never come across a dealer as professional and courteous as Parsons. I will never by another car from anyone else until I am absolutely positive that Parsons doesn't have the right car for me. They are superior in all aspects of their operation. There is no competition!!
~M.M
Comments: As usual when I brought my car to Parsons for service, everything was accomplished in a timely, and excellent fashion. How could I ask for more. ~D.R Comments: I'M RUNNING OUT OF COMPLIMENTARY ADJECTIVES. KEEP UP YOUR LEVEL OF EXCELLENCE!! ~J.V Comments: I appreciated that you were flexible about installing a door handle during the oil and lube change without an appointment. Thanks! They completed a thorough and excellent job in an extremely timely fashion. I am very pleased with the service I received. I found Mike to be exceptionally helped who went the extra mile to make me feel comfortable, ensuring all my needs were met while remaining professional and kind. That's enough to make me want to come back to receive business with you company. Thank you ~D.H Comments: Your service personnel were very helpful and courteous when assisting me and for the added perk of driving me to an appointment in town. ~C.P Comments: Parsons really came through for me this time. I was in a bind when I was asked this past Sunday if I could drive my Granddaughter back to begin her Jr year at James Madison Univ in Virginia this past Wednesday morning. Her parents had a problem making the trip because of some work conflicts. Because I was near the due date for a 3500 mile svc, I called Phil Gustafson the first thing this Monday and asked if he could squeeze me in. Not only did he come through, but had me come in the same day. P.S. I was able to fit in all of her returning "junk" after removing the Stowable Third Seat and one of the Split Bench Second Row Seats. My Buick Rendezvous performed fabulously on the 14 hour round trip drive. ~N.M Comments: Service was performed very quickly under warranty and I was provided a loaner vehicle free of charge. I was very pleased with my experience. ~D.P Comments: As always, the service was on time, complete and done to my satisfaction. The attitude of the workers lets one know that they enjoy what they do and that they do it well. God bless!
~Terri Comments: When it was discovered that additional time would be required to get my Lucerne repaired, Phil Gustavson immediately contacted me, explained the situation and let me keep the loaner car until the job was completed the next day so that I would not be inconvenienced. Another excellent Parsons Service experience.
~P.O
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