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August 2010
Comments: Just one more of the prompt, thorough and pleasant service experiences I have had over the years. This time I also saw how well integrated Parsons is when I received a call a few days later from Salesman John Bekish who sold me my present 2007 Rendevous. He noted my service visit on the Parsons computer and, in that I didn't stop by for a visit, decided to give me a courtesy call to update me on goings-on with Buick. I'm not ready to replace my Rendevous right now but will be thinking about John Bekish when it comes time and that purchase will definitely be from Parsons Buick. ~Nick Comments: As usual when I brought my car to Parsons for service, everything was accomplished in a timely, and excellent fashion. How could I ask for more. ~D.R Comments: I'M RUNNING OUT OF COMPLIMENTARY ADJECTIVES. KEEP UP YOUR LEVEL OF EXCELLENCE!! ~J.V Comments: I appreciated that you were flexible about installing a door handle during the oil and lube change without an appointment. Thanks! They completed a thorough and excellent job in an extremely timely fashion. I am very pleased with the service I received. I found Mike to be exceptionally helped who went the extra mile to make me feel comfortable, ensuring all my needs were met while remaining professional and kind. That's enough to make me want to come back to receive business with you company. Thank you ~D.H Comments: Your service personnel were very helpful and courteous when assisting me and for the added perk of driving me to an appointment in town. ~C.P Comments: Parsons really came through for me this time. I was in a bind when I was asked this past Sunday if I could drive my Granddaughter back to begin her Jr year at James Madison Univ in Virginia this past Wednesday morning. Her parents had a problem making the trip because of some work conflicts. Because I was near the due date for a 3500 mile svc, I called Phil Gustafson the first thing this Monday and asked if he could squeeze me in. Not only did he come through, but had me come in the same day. P.S. I was able to fit in all of her returning "junk" after removing the Stowable Third Seat and one of the Split Bench Second Row Seats. My Buick Rendezvous performed fabulously on the 14 hour round trip drive. ~N.M Comments: Service was performed very quickly under warranty and I was provided a loaner vehicle free of charge. I was very pleased with my experience. ~D.P Comments: There is no place like PARSON'S BUICK ! I would NEVER take my car anywhere else. I feel completely comfortable with all of the staff and know that they are all honest. They are all very respectful and funny too ! :) ~A.T
August 2009 Comments: As always, the service was on time, complete and done to my satisfaction. The attitude of the workers lets one know that they enjoy what they do and that they do it well. God bless! Terri Comments: Friendly,courteous service. Car returned in clean well working condition. Thank you, Barbara Comments: My wife and I are both Buick Owners and have and will always have our cars serviced at Parson's . An elderly man / woman reminded me several days ago when getting my car serviced - that we are all Parson's Family- and Parson's our family. I've always felt that way . J.M. Comments: Not only was there great service, the service rep, the female, came in the waiting room and showed me my dirty air filter. Very nice customer service. I will return. Phyllis
Comments: Very pleased with the service and the welcome I received from Parsons. I was a customer of Tony March and since their closing I have been in search of a new place to bring my Pontiac. Thank you all for the service, welcome and honesty. Patricia
Comments: ALWAYS HELPFUL PEOPLE AND QUICK TO GET THE JOB DONE AND ME ON MY WAY. CONGRATS SERVICE DEPT. Steven
Comments: Relieved to hear one concern is not likely to lead to expensive repair. Received information on why and when will need furure work. Alternatives that may save money. Very helpful. Gay
Comments: Love Parsons!.....that's why I drive 26 miles to get my car serviced. Barbara
Comments: I like the online appointments. Before this option I would always forget to call and then it was after hours. I've always had good experiences with your service department which is why I bring you my Pontiac and GMC that I purchased elsewhere. Peter
Comments: Good experience on a Saturday morning. No apt but, you took me with pleasure. I took a walk and came back in 1hr and my car was done. Love doing business with you! Peter
Comments: The schedule at Parsons was very busy but you graciously accommodated my service needs on time so I appreciate that very much! Laura
July 2009
Comments: i have been a customer of Parsons for about 40 years and they alway live up to my expectations. They are a class act. Mary
Comments: Outstanding service. Very friendly, courteous and at the same time professional. Ann
Comments: I have bought my old car for an oil change before I purchased my new 2009 Chevy. Your service and people were so friendly and above normal standards that I decided to have all our service work done by you. Sharon
Comments: Service was great. It was done well and extremely timely. The courtesy drope off service to the office makes it convenient to have service performed in Plainville. Mark
Comments: Outstanding service and top-grade service reps & technicians make it a pleasure to deal with auto issues at Parson's. Philip
Comments: I am sooo happy that Parsons Buick was allowed to stay open! I would never buy another car but a Buick and the service at Parsons is excellent. As a women bringing my car to the garage can be intimidating, but not at Parsons! Thanks, Cheryl
Comments: First time I have used the body shop and it was a pleasure. Chris Dolittle is the consumate professional, in being patient with me and answering all my questions. Even took care of making sure I got and oil change. It is people like him who make Parson's the best. I will continue to make Parson's my only choice for buying or servicing my car. Thank you! Thomas
Comments: This repair was a $400+ bill, I was told I needed plugs & wires. The repair was done & the hesitation problem was corrected. Parson's diagnoses my car & I trust what they tell me no matter if the estimate is large or small. This why I continue to use their service dept & will for as long as my vehichle is still running. Marc
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